Laptop Repair Request

Please carefully complete the form below. When finished, press the "Continue" button to submit your Laptop Repair Request.  You will receive a confirmation page after submitting your request, which will provide further instructions. The confirmation page should be printed and included with your laptop when you ship it to us for repair.
PLEASE READ
Please use this laptop repair request form only if you are mailing your laptop to us for repair. If you have a question about laptop parts or repair prior to submitting your request, click here to use our contact form or call our toll free number, 1-773-837-0131.
NOTE:  If you have an International unit, please inform us.  Parts availability is limited for International units and therefore may not be repairable.
EXISTING ACCOUNT LOGIN
If you are a new customer, please skip down to the Contact Information section.
Email  Password  
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CONTACT INFORMATION *  denotes required field
UCR currently ships to U.S. destinations only.
Company:
Name (First | Last) *:
Street Address*:
 
City, State, Zip Code *:
Day time phone number *:
Email Address *:
LAPTOP INFORMATION
Laptop Brand *:     
Laptop Model *:
Laptop Serial Number:
Is your laptop an international (non-US) model? 
 
Please provide any System or Windows login/password information required to access your laptop operating system.
PROBLEM DESCRIPTION *
Please provide a detailed problem description.  Error numbers and Error descriptions are extremely helpful in determining the problem.  If possible, please include detailed step by step instructions to replicate the problem.
LAPTOP WARRANTY STATUS
Please indicate if the laptop is in-warranty or out-of-warranty with the manufacturer. *.
In Warranty Out of Warranty
UCR is a certified warranty repair center for HP (limited models), Compaq, IBM, Sony and Toshiba.  For all other brands, as well as HP Pavilion and Presario laptops, we can perform the repair under the warranty period but full labor and parts charges will apply.  If you are placing a warranty claim, please include a copy of your original purchase invoice when you ship your laptop.